Refund policy
Everything we make is handmade to order by our family, so we keep returns simple. Here's how they work.
Returns and size exchanges
- 10 days to start. Start a return or exchange within 10 days of delivery (the day tracking shows it arrived).
- 20 days to send it back. Get it back to us within 20 days of starting the return. After that, the return closes.
- Unworn, unwashed, tags on. No smoke or fragrance, no pet hair, no marks. Try it on the way you would in a store.
- Size exchanges are free. We send the new size at no charge. You cover the postage to send the first one back.
- Refunds go to your original payment method within 5–7 business days of the item reaching us. Original shipping isn't refunded unless the mistake was ours.
- Return postage is yours, unless we sent the wrong item or it arrived damaged. Then it's on us, every time. Please use a tracked service; we can't refund a package that doesn't arrive.
Holiday orders
Anything ordered between 1 November and 24 December can be returned or exchanged until 10 January. Gifts take a while to be opened.
What can't come back
- Custom and team orders (your artwork, your group). They're made for you and are final sale.
- Gift cards.
- Anything worn, washed, or without its tags.
Orders placed with a discount code can be returned like any other.
Something wrong with your order?
Tell us within 7 days of delivery and send a photo. We'll replace it or refund it, and we'll cover the shipping both ways.
How to start a return
- Open your order from your account on beeandlion.com and choose Request return.
- Or email support@beeandlion.com with your order number and what you'd like to do.
- We'll confirm within two business days and tell you where to send it.
Questions? Email support@beeandlion.com or call (877) BEEANDLION (+1 877-233-2635). A real person answers.
